Privacy Policy Commitment Statement
Protecting your data on our financial advisory platform
Introduction to our privacy approach
We take your privacy and data security seriously. This policy explains how we collect, use, and safeguard your personal details while you interact with our communication and negotiation services.
You have choices in how your information is processed. We make every effort to ensure your details are kept confidential and handled according to strict Australian privacy regulations.
Collection of personal data methods
We collect information directly from you during inquiries and automatically through our website to improve service delivery.
Directly provided information types
- • Contact details collected via forms or calls.
- • Case background or documents you willingly submit.
- • Details from in-session communication or follow-ups.
- • Preferences related to negotiation support.
- • Any instructions, clarifications, or consent notes.
Automatically recorded information
- • IP address and session logs, for technical support.
- • Device, browser, and connection data.
- • Cookies and usage analytics from website visits.
- • Time and date of requests to our platform.
- • Performance data to enhance security and navigation.
Purpose and use of collected data
Data is used only to provide, improve, and secure our advisory, consultation, or facilitation services.
- • Delivering tailored advisory responses.
- • Arranging and managing negotiation sessions.
- • Improving communication platform experience.
- • Security monitoring and issue resolution.
- • Informing you of relevant updates and changes.
- • Internal review for compliance and service quality.
- • Maintaining records as required by law.
Our promise: Your data stays secure and confidential. We employ safeguards aligned with Australian law and best practices to limit access to only authorised personnel.
Third-party data sharing limits
We do not sell or trade your details. Third-party sharing occurs only with service providers supporting our operation or if legally compelled.
Role of service providers
External vendors receive only limited necessary information and must comply with our privacy or security standards at all times.
Legal and regulatory requirements
We may disclose data to regulators or authorities as lawfully required for compliance.
Aggregate analytics reporting
Non-personal statistics may be used for service and performance evaluation.
Your rights and choices
You may access, correct, limit, object to, or request deletion of your personal data at any time by contacting us using the details provided.
- • You may request a copy of stored information.
- • Inaccurate records may be corrected on request.
- • Ask for deletion if data is no longer relevant.
- • Data transfer requests are honoured as permitted.
- • Object to specific types of processing activities.
- • You can limit use of your data in some cases.
For privacy requests, reach us directly by email or phone. Verifiable identification may be required for your security.
Information security practices
All data is stored and processed with encryption, access controls, and regular vulnerability assessments.
Technical safeguards
- • Encryption of data in storage and transit.
- • Regular review and patch management for servers.
- • Firewall and intrusion detection are active.
- • Access controls for authorised staff only.
Organisational protection measures
- • Staff receive annual privacy compliance training.
- • Access to private details is minimised and tracked.
- • Incident protocols are routinely updated.
- • Periodic audits are conducted for accountability.
Retention of personal information
Your information is retained only as long as necessary to deliver contracted services or comply with legal obligations.
- • Login and identification records are securely held.
- • Notes and in-session records stored securely.
- • Emails and messages retained with security.
- • Relevant transaction info kept as required.
- • Consent-based preferences archived securely.
Retention periods align with Australian law and business needs.
International data transfer safeguards
If transfers outside Australia occur, contracts ensure equivalent security measures and legal protections.
- • Standard contractual clauses for processors.
- • Vendor audits of their security protocols.
- • Restriction to countries with adequate data laws.
- • Minimal transfer scope; necessity-based only.
Cookies and tracking tools use
Cookies are used for session management and traffic analysis. Preferences can be adjusted in your browser at any time.
Types of cookies in use
- • Enable website operation and secure login.
- • Monitor website analytics and usage trends.
- • Store user preferences temporarily.
- • Remember choices for enhanced experience.
Information on managing cookies is available in your browser or our dedicated cookie policy.
Updates to this privacy policy
Policy changes may occur. We notify you via this site and record effective dates for transparency.
- • Prominent website update notices.
- • Contact by email if important changes occur.
- • Version and date clearly shown on policy.
- • Complete change log available on request.
Your continued use after updates reflects acceptance.
Contact details for this policy
For any privacy concern, use our email or phone listed below.
melorindaxis
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61-7-1371-2070
Email: content@melorindaxis.com
Last updated September 26, 2025
Effective date September 26, 2025